Last updated: June 29, 2024

1. Introduction

Welcome to promptchan.com, a product of VisionAI Labs Limited ("we", "our", "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy will inform you as to how we look after your personal information when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

- Identity Data includes username or similar identifier.
- Contact Data includes email address.
- Transaction Data includes details about payments from you and other details of products and services you have purchased from us.
- Prompt and Search Data includes queries and prompts you input while using our public mode feature.
- Technical and Performance Data includes a variety of information that we collect to optimize performance and ensure the smooth operation of our services. This encompasses your browser's user-agent string, Internet Protocol address, and HTTP accept headers from your browser.

We collect this data by direct interactions and automated technologies or interactions.

3. Consent

When you create an account with us, you are asked to agree to our Terms of Service and Privacy Policy, which provides your consent for us to collect, use, and disclose your personal data in accordance with this Privacy Policy. We also process certain technical data for performance, security, and the core functioning of our service on the basis of our legitimate interests.
For analytics and advertising cookies and similar technologies (see section 14), we rely on your consent where required by law. If you are in the EU, EEA, or UK, these technologies are not activated until you accept them in our cookie banner, and you can change or withdraw your choice at any time using the “Cookie settings” link in our footer.

4. Sharing of Personal Data

We do not share your personal data with third parties outside of our organization unless one of the following circumstances applies:
- It is with your consent
- It is necessary to perform a contract with you
- It is necessary for legitimate interests pursued by us
- It is necessary to comply with a legal obligation
- It is necessary to protect your vital interests, or those of others

5. Data Security

We are committed to ensuring the security of your personal data and have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the data we collect. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. Despite these measures, the Internet is not a fully secure environment and we cannot guarantee that your personal data will not be intercepted or disrupted illegally.

6. Data Breach

In the event that your personal data is compromised as a result of a data breach, we will notify you in compliance with applicable law.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights

You have certain rights related to your personal data. These include the right to request access to, correction of, or erasure of your personal data. You also have the right to object to the processing of your personal data.

10. Use of Personal Data for Marketing Purposes

As part of the personal data we collect from you, your email address may be used for marketing purposes related to our products and services.

Our marketing communications are aimed at keeping you informed about our products, services, promotions, and any changes to our website that may affect you. This does not include any marketing content from third parties, as we are committed to maintaining your privacy and will not share your email address with external entities for their marketing purposes.

You have the right to withdraw your consent for this usage at any time, and every marketing email we send includes an option to opt-out of future communications. If you decide to opt-out, we will cease to send you marketing materials but may still contact you in relation to your account, transactions, and any necessary service-related communications.

11. Changes to the Privacy Policy and Your Duty to Inform Us of Changes

This version was last updated on June 29, 2024. It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you by Discord or email.
Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

12. Complaints

You have the right to make a complaint at any time to the supervisory authority for data protection issues in your country of residence. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us directly in the first instance via email support.

13. External Links and Social Media Platforms

Our website contains links to our profiles on social media platforms and possibly other websites we think might be of interest to our users. Please note that we do not control these external websites, including the social media platforms, and we are not responsible for their privacy practices. We encourage you to familiarize yourself with the privacy policies of these external sites and platforms to understand how they handle your data.

14. Cookies

Cookies are small text files placed on your device by our site to remember your preferences. They help us run the service, analyze how our site is used, and assess the effectiveness of our marketing campaigns.

We use the following categories of cookies and similar technologies:
- Essential cookies that are strictly necessary to operate the website (for example, sign-in, your selected language, and region). These are always active.
- Analytics technologies, including PostHog (product analytics and session replay, hosted in the EU), used to understand how the service is used and improve it.
- Advertising / measurement technologies, including Google Analytics and Google Ads, used to measure and optimize our marketing. These may involve sharing data with Google.

Analytics and advertising technologies are non-essential. If you are in the EU, EEA, or UK, they are only activated after you accept them in our cookie banner, and you can change or withdraw your consent at any time via the “Cookie settings” link in our footer. You can also modify your browser settings to decline cookies; please note that declining some cookies may limit your ability to fully experience our website.

15. Children’s Privacy

Our services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under the age of 18.